The present conditions and the documents mentioned in this document, establish the conditions governing the use of the website emmashoes.es, of which CALZADOS EMMA SHOES SPAIN S.L. is the holder with CIF B55336317 and address at Calle ELX 14, 17600 Figueres (Girona), being EMMA SHOES one of its commercial brands. Please read the Terms carefully before using this website. By using this website or placing an order on it you consent to be bound by these Conditions, if you do not agree with all the Conditions, you must not use this website.
These Conditions may be modified. It is your responsibility to read them periodically as the conditions in force at the time of use of the website will be those that will be applicable.
1. SCOPE OF THE CONTRACT
These General Purchase Conditions apply to the purchase of all EMMA SHOES products through its website, to consumers to whom orders can be delivered in Europe (euro zone only).
Emma Shoes reports that her website is aimed at people over 18 years of age. If you are a minor, we recommend that you consult this information with your parents or guardians.
2. YOUR DATA AND YOUR VISITS TO EMMASHOES.ES
3. USE OF OUR WEB PAGE
By placing an order through this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
4. AVAILABILITY OF THE PRODUCTS
All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we will reimburse you for any amount that you could have paid.
Our products can be available at other points of sale through our distribution network / resellers.
5. CANCELLATION OF AN ORDER
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content thereof. We will always try to process all orders but there may be circumstances that force us to cancel an order after having sent the order confirmation, so we reserve the right to do so at any time without being responsible to you or any third party.
The delivery will be made at the address you indicate, which may be different from your usual residence, being able to send to your place of work or even to a third person to whom you wish to make a gift. In any of the cases, the identification of the buyer or the person to whom the product is directed will be required by means of an official document identifying him and signing the delivery note.
The delivery deadline set on the website will be purely indicative. However, Emma Shoes will endeavor to respect that deadline, not being liable in case of exceeding the initially estimated deadline.
7. DELIVERY IMPOSSIBILITY
If after two attempts we find it impossible to make the delivery of your order, the transport company will store the product for 15 days so you can pick it up. In addition, we will leave you a note explaining where your order is and how to collect it. If you are not going to be in the place of delivery at the specified time, we ask you to contact us or the transport company to arrange the delivery on another day.
After 15 days, if the order has not been delivered for reasons not attributable to us, we will be authorized to recover the products, without the possibility of claiming for them.
8. PRICE AND PAYMENT
The price of the products will be the one stipulated in each moment on this web page, except in case of error. In case of error we will inform you as soon as possible, giving you the option to confirm your order at the correct price or cancel it. If we can not contact you, we reserve the right to reimburse the amount of the order and cancel it.
The prices of this website are expressed in EUROS and include VAT, but exclude shipping costs, which will be added to the total amount due as set out in the Shipping section. The delivery of the order may be subject to customs duties.
You can make the payment with Visa, MasterCard and through PayPal. To minimize the risk, your credit card information will be encrypted. The charge on your card will be made at the time you confirm your order.
By confirming the order you are confirming that the credit card is your property.
Credit cards will be subject to checks and authorizations by the issuer of the same, if that entity does not authorize payment, we are not responsible for any delay or failure to deliver and we can not formalize the sale.
10. CHANGES / RETURNS
If you are not completely satisfied with your purchase, you can return the items, within 15 calendar days of your purchase and receive a refund or make a change, provided that the item has not been used and is in its original packaging.
Defective items will be replaced or reimbursed after being evaluated by our team.
Only online returns of items purchased directly on emmashoes.es are accepted. If you have purchased a product from one of EMMA SHOES’s authorized distributors, please contact the store to arrange your exchange or return.
Gift vouchers refunds are not accepted.
How to make a return:
1. Contact us by email to the address: firstname.lastname@example.org or by phone +34 972503400 indicating your name, order number, shipping code and reason for the return.
2. Once the information has been checked, we will indicate how to proceed with the re-shipment of the product, according to the method you have chosen. You have to forward it to the following address:
CALZADOS EMMA SHOES SPAIN S.L. C/ ELX 14 17600, Figueres (GERONA) SPAIN
3. The item must be in its original packaging, unused and in perfect condition. Within a maximum period of 15 days from receipt of the item by registered mail we will process the return and if it meets the requirements we will proceed to refund the charge made for the purchase (without shipping costs) by the same means as it was made.
Returns for defective products and erroneous shipments:
In this case EMMA SHOES will be responsible for shipping costs for returning defective product as well as for resending a new product.
EMMA SHOES does not take care of the customs taxes incurred when returning items from international destinations. Shipments must be categorized at the post office or transportation company as “Items returned under warranty.”
We do our best to ensure that the descriptions and specifications of the products are accurate and correct with as much detail as possible. The colors that appear on the website are a faithful representation of the original, however, it is possible that they vary slightly from the colors of the actual product due to the resolution of your screen or browser.
We are not responsible for damages that may be caused by fortuitous or force majeure, strikes, wars, technical breakdowns, maintenance operations, interruptions or errors of operation, inability to access, lack of availability and / or continuity of the portal , data loss, delays in the delivery / collection of orders and in general, for any event that makes the correct performance and operation of our services impossible. It will be understood that our obligations will be suspended during this period and once finalized we will find a solution to carry out the order.
CALZADOS EMMA SHOES S.L. –
In case of any liability could be attributed to EMMA SHOES, this would be limited to the amount paid by the user.
12. INTELLECTUAL PROPERTY
Emma Shoes is the owner of all intellectual and industrial property rights that appear on the website emmashoes.es, as well as the elements contained in it in particular, images, video, texts, trademarks or logos, combinations of colors, structure and design. All rights to the effect are reserved. By virtue of the provisions of Royal Decree 1/1996 approving the revised text of the Intellectual Property Law in article 17, reproduction, distribution and public communication are expressly prohibited, including the method of making them available , of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means without the express authorization of Emma Shoes.
EMMA SHOES® and its logo are registered trademarks.
13. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website. or of the download of contents of the same or those that it redirects.
14. LINKS FROM OUR WEB PAGE
In case of our website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without our having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.
Any anomaly at the time of delivery should be reported immediately.
Breakages are not covered, nor tears or chipping due to misuse, nor the wear of materials due to their use.
The replacement material will be the same or a similar product in case of exhaustion of the original.
In case of receiving a damaged or damaged package, it must be stated on the delivery note of the transport company, otherwise, no responsibility will be accepted, and you must contact the transport company.
16. VALIDITY OF OFFERS
The offers offered on ritarow.com are valid until stocks last. If the stock is exhausted, the amount paid by the customer will be refunded or a product with the same or superior characteristics will be offered.
17. APPLICABLE LEGISLATION AND JURISDICTION
The terms and conditions that govern this page and all the relationships that may arise are safeguarded by Spanish law. Any controversy that arises, relates to or could derive from the access or use of this page is subject to the exclusive jurisdiction of the Barcelona courts, the user renouncing any other jurisdiction that may be applicable.
18. CUSTOMER ATTENTION
If you have any questions, complaints or inquiries about our products or the operation of the online store, you can contact us through the email or telephone +34 972 503 400.
In Emma Shoes we are interested in your opinion, if you want to leave us any comments or suggestions, we would love to receive it. Do it through our email email@example.com.